FAQ’s for Housing Providers

Housing providers obligations at or before move-in:
  • Treat all persons alike
  • Set reasonable credit and income requirements and apply them equally
  • Quote the same terms and conditions to all applicants
  • Never represent a unit is unavailable when a unit is in fact available
  • Quote the same move-in dates to all applicants
  • Base decision on the applicant’s objective qualification to be a good tenant
After the tenant moves in:
  • The landlord should enforce all rules, policies and procedures to all residents equally
  • Rules should not target protected groups
  • All persons are entitled to live free from harassment


Acceptable questions a landlord can ask:
  • Name, address and phone number
  • Credit and housing references, criminal history, income verification
  • Number of occupants
  • If special accommodations are needed for a person with a disability


Questions a landlord should not ask:
  • If you have children, how many children you have or the age/sex of your children
  • Inquire about your race, religion, marital status, sexual orientation, national origin, disability or ancestry
  • Inquire about immigration or citizenship status