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Fair Housing Program Manager

DEFINITION

Under the supervision of the Executive Director, performs a diverse range of duties involved in ensuring compliance with Grants, federal/state fair housing laws, including the documentation, investigation and resolution of discriminatory practices related to housing.

CLASS CHARACTERISTIC/DISTINGUISHING CRITERIA

A single position specialist classification receives direction from the Executive Director to exercises advisory guidance to other staff members and contractual agencies in these program areas.

EXAMPLES OF DUTIES (non-inclusive)

  • Manages the day-to-day operational and administrative functions of the fair housing department.
  • Organizational development:  assist in the creation of office policies, procedures and systems; participate in planning and implementing capacity-building activities.
  • Staff supervision:  including identifying staffing needs; hiring and evaluating program staff and interns.
  • In addition to the duties outlined above, the incumbent may be required to assume other duties as determined with the Executive Director. 
  • Prepares correspondence, memoranda, forms, reports, leases, proposals, purchase requisitions, agreements and contracts; utilizes computer hardware/software to enter, store, compute and print out data; sets up and maintains hard copy back up documentation; keeps agency calendar.
  • Devises forms and procedures to facilitate and improve recordkeeping; establishes and maintains a variety of files and records; posts, audits.
  • Researches, compiles and types analytical reports; compiles, types and presents a variety of statistical and narrative documents/ reports.
  • Monitors performance of fair housing staff.
  • Creates materials for presentations and workshops and conducts same
  • Assists in covering other support functions of the absence of other staff.
  • Operates a variety of office equipment including but not limited to typewriter, calculator, 10 key, copiers and utilizes computer hardware/ software.
  • Performs related work as assigned by the Executive Director.

KNOWLEDGE OF:

  • Fair Housing programs and services and relevant federal state and local laws and regulations affecting the agency.
  • Basic know of federal, state and local laws, codes, ordinances and regulations concerned with fair housing.
  • Methods and techniques of interviewing, counseling and casework documentation.
  • Housing characteristics of the agency’s service area and the socio-economic demographics of the area’s population.
  • Real estate and financial institution marketing and lending practices.
  • Current office practices and procedures.
  • Public and private community social services organizations and their practices and services.

SKILLS AND ABILITY:

  • Establish and maintain varied, confidential and complex files and records in relation to federal grants.
  • Perform a wide variety of responsible and confidential duties for designated individuals at the top management level.
  • Learn, interpret, explain and apply fair housing laws, policies, procedures and services.
  • Effectively interview diverse clients, secure pertinent data, present logical solutions and negotiate/mediate settlements between contending parties.
  • Productively work in situations of the unusual street and establish and sustain cooperative and productive relationships with individuals and groups of varying economic, ethnic, cultural and socio-economic status.
  • Write and present recurring and special reports in a clear, concise and timely manner.
  • Conduct research, collect, compile, analyze and present information in understandable and relevant terms.
  • Acquire and maintain effective skills in current office practices including the use of word processing/ computer hardware and software.

EMPLOYMENT STANDARDS

Education, Training and Experience

Associate of Arts degree from an accredited institution with major course work in Psychology, Sociology, Business or Public Administration, or directly related plus at least three years of work experience as a Fair Housing Counselor. Bilingual (E/S) capability helpful.

SPECIAL REQUIREMENTS

Possession and maintenance of a valid California driver’s license and insurability acceptable to the agency’s carrier.

Testing Coordinator

Position:     Testing Coordinator

Report to:    Program Manager

General Responsibilities:

The Fair Housing Testing Coordinator conducts the Fair Housing Testing Program, which includes:

  • Recruiting and training testers
  • Assigning and coordinating tests
  • De-briefing testers
  • Screens intake calls
  • Provides information to consumers about fair housing laws
  • Investigates potential cases
  • Assists consumers with complaints
  • Prepares programmatic reports
  • Conducts presentations on Fair Housing Laws

Specific Responsibilities:

  • Work directly with the Program Manager to implement the Testing Program
  • Attend required or necessary skill level training
  • Maintain complete and accurate current listing of tests and workshops conducted, as well as testers trained
  • Develop and maintain a current database on trained testers, tests conducted and other pertinent data
  • Assist with the development and distribution of information about the Testing Program (i.e., flyers, brochures, which list the eligibility requirements, expectations and obligations of approved participants, etc.)
  • Assist with scheduling and conducting Tester Trainings
  • Generate test assignments
  • Coordinate, dispatch, and debrief testers
  • Review and analyze test data
  • Prepare precise and concise written reports
  • Create partnerships with local organizations
  • Interact effectively and professionally with all persons at all times
  • Be able to travel and work evenings or weekend hours
  • Conduct formal and informal community networking
  • Conduct presentations to community groups and organizations about the Fair Housing Program
  • Keep accurate documentation to produce monthly, quarterly, bi-annual, annual reports and other periodic reports
  • Maintain appropriate confidentiality
  • Handle sensitive issues with tact and professionalism

Requirements:

  • Fair Housing experience
  • Commitment to civil rights and advocacy
  • Excellent organizational aptitude
  • Have experience and possess excellent skills in case assessment and management
  • Excellent oral and written communication skills
  • Excellent telephone etiquette
  • Counseling skills
  • Knowledge of computer: Microsoft Office, Excel, Access, PowerPoint, Publisher and Word
  • Knowledge of rental market (contract, lease agreements, month-to-month rental agreements, and federal guidelines for low to moderate-income)
  • Be able to conduct small and large group presentations
  • Be able to work with diverse groups
  • Be a self-starter and function with minimal supervision
  • Possess and maintain valid California Driver’s License and auto insurance
  • Possess a reliable form of transportation

Education, Training and Experience:

  • Bachelor’s Degree
  • One year full time work experience involving counseling or investigating fair housing complaints
  • Bilingual (E/S) capability helpful
Fair Housing Counselor / Intake Specialist

Location: Palm Springs, California

Position Level: Entry level – Temp to Hire -Training provided.

Range: $16.00 to $18.00

General description: Under general supervision, or direction, performs a diverse range of duties involved in ensuring compliance with federal/state fair housing laws, including the documentation, investigation and resolution of discriminatory practices related to fair Housing.

General Functions:

  • Counselor conducts intake on landlord-tenant relations, and discrimination cases; responds to inquiries and complaints in person, on phone and via correspondence; interviews and counsels disputing parties, recommends solutions and documents actions taken.
  • May work independently in operating a satellite office and in proving a full range of fair housing programs and services to a specific location or area.
  • May be required to conduct workshops ( After training)
  • Write short, targeted narratives on work performed for publication in Quarterly magazine.

Requirements

  • Education:
    • Min: High School Diploma, GED equivalency.
    • Preferred: Post-secondary education with an emphasis in Psychology, Sociology, Urban Studies or related subjects.
    • Must Pass HUD Housing Counseling Certification Exam.
    • Classes are available every Saturday from 9-12 in the Riverside Office located at 4164 Brockton Ave, Riverside CA 92501
  • Language: Ideal candidate will be Bilingual (English/Spanish)
  • Computer Proficient: Ideal candidate will be proficient in all Windows Office Products, Excel, PowerPoint and word, as well as capable of learning new software and computer programs.
  • Transportation: Possession and maintenance of a valid California driver’s license, reliable automobile and valid acceptable auto insurance.
  • Physical Demands: Standard office work site requiring prolonged sitting and a normal range of physical motions and recurring fieldwork during usual and non-standard work hours.
  • Hours: Typically 8 AM to 5:00 PM Monday through Friday. Applicant should be flexible and willing to work occasional weekends and or evenings when needed.
  • Work Environment: Work environment frequent levels of high stress requiring employees to possess calming capabilities and demeanor.

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